Privacy Policy

Last updated: 03/03/2026

Summit Labs Pty Ltd (ACN 695 626 156) (“Summit Labs”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a transparent and secure way. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with us, including through our website.

1. Personal information we collect

We may collect personal information that is reasonably necessary to operate our business and provide our services, including:

  • Name

  • Email address

  • Phone number

  • Business name and role

  • Information submitted through contact or enquiry forms

  • Any other information you voluntarily provide when communicating with us

We do not collect sensitive information unless it is required and provided knowingly.

2. How we collect personal information

We collect personal information in a number of ways, including:

  • When you submit an enquiry through our website

  • When you contact us via email or phone

  • When we work with you as a client or prospective client

  • Through cookies and analytics tools used on our website

Where possible, personal information is collected directly from you.

3. How we use personal information

We use personal information for purposes including:

  • Responding to enquiries and communications

  • Providing business advisory, reporting, and systems implementation services

  • Managing client and prospective client relationships

  • Improving our services and website

  • Complying with legal and regulatory obligations

We do not sell or rent personal information to third parties.

4. Disclosure of personal information

We may disclose personal information to:

  • Professional advisers, contractors, or service providers who assist us in operating our business (such as IT, hosting, or analytics providers)

  • Third-party implementation partners where required to deliver services, and only to the extent necessary

  • Government agencies or regulators where required by law

We take reasonable steps to ensure third parties handle personal information in accordance with the Australian Privacy Principles.

5. Overseas disclosure

Some service providers (such as cloud-based platforms or analytics tools) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in a manner consistent with Australian privacy laws.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Safeguards are proportionate to the nature of the information held.

7. Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance and user experience. These tools do not identify you personally.
You can adjust your browser settings to refuse cookies if you prefer.

8. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us and we will take reasonable steps to investigate and respond.

10. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Summit Labs Pty Ltd
ACN: 695 626 156
email: hello@summitlabs.com.au